SG Status

Hello,

At about 9:50 PM (PST) we were made aware of a Data Center wide outage at the Texas Data Center, that houses a number of SpeedyGiant’s shared customers. Contact has been made with the Data Center and we have been informed that they are assessing the issue. The latest update is that “it will be online soon”, but we will continue to communicate with the proper personnel and keep the status page updated.

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UPDATE: 5/2/2010 10:40 PM (PST):

We received an update from the Data Center (DC). Here is some of the details from the most recent update from the DC :

“At the moment we are experiencing some sort of network problem and this is interfering with traffic to and from the Houston Data Centers. The NOC is aware of the problem and we are putting all of our available resources into solving the problem. … This particular issue appears to be network related, the servers themselves do not appear affected, they just cannot reach the internet. Once network connectivity is restored, the servers should appear available then.”
We will continue to monitor this issue and post updates as they become available.

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Update: Issue Status: Resolved – Data Center Back Online

5/2/2010 11:14PM

We have just been made aware that all sites hosted at the Texas Data Center are back online. We will be looking into this further to get an official reason for the outage in order to make sure that the proper steps are in place to protect the up time of SpeedyGiant customers.

Outage Data:

Down Time Estimate: 1 hour and 25 minues

Updates: Frequent updates using the SG Status site.

Resolution: Sites back online

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Update: 5:3/10 7:22 AM (PST)

At 6:11 AM we were notified that the Texas data center is again experiencing issues. We are in touch with the technicians and we will update this site with any new information we receive. Thank you for your patience.
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Update: Issue Status: Resolved – Data Center Back Online
7:59AM(PST) 5/3/2010
The outage at the Texas DataCenter was resolved. All sites and servers are now back online. We will be looking into the reason for this mass outage at the Texas DC and post additional informaion here.
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We apologize for the inconvenience this may cause and thank you for your patience,

Matt D

SpeedyGiant

outage email address: speedygiant@gmail.com

(Please note that the time stamp for this post is not correct. The correct time stamp is 5/2/2010 at 10:27 PM (PST) )

As of 4:10pm, all sites all the Mars Server are currently offline. The outage is due to an Apache issue.

Apache is currently being rebuilt and the resolution time is currently estimated at 15 minutes.

Thank you for your patience while we actively work on getting the Mars Service back online.

Update : Resolved : 4:23pm – The issue has been resolved and all sites are back online. Please email support if you have any difficulties accessing your site.

Thank you,
Matt
SpeedyGiant

Welcome to SG (SpeedyGiant) Status.
This is where status updates regarding SpeedyGiant’s services will be posted.

Thank you,
SpeedyGiant Team